Our Cancellation Policy:
Failure to cancel your reservation at least 72 hours prior to departure time either by telephone of email will result in your credit card/Cash being charged the full amount of the selected trip. Please call +971504332725 and refer to the confirmation booking provided.
Refund Policy: If the trip is cancelled by Sea Life Dubai for any reason, we will initiate the refund to the original payment method used at the time of purchase, which includes the same bank account or credit/debit card. Refunds will be processed within 6-10 working days, though the actual time may vary depending on your bank or card issuer.
Weather Policy:
Sea Life Dubai will not depart in unsafe weather conditions. The Captain will assess the weather and should the Captain determine that the conditions are unsafe to run the tour, the tour may be postponed or it will be canceled. Every effort will be made to reschedule your tour during your stay. If you are unable to re-schedule your tour, you will have the option of receiving a voucher for a future trip.